Jewellery Palace strives to ensure complete customer satisfaction. If you are not happy with your purchase, our Refund and Return Policy is designed to make the process simple and hassle-free.
1. Eligibility for Returns
You may return an item within 7 days of delivery if it is unused, in original condition, and with original packaging intact.
2. Non-Returnable Items
- Items marked as Final Sale on the product page
- Items that have been used, washed, or damaged after delivery
- Items returned without original packaging
3. How to Initiate a Return
Contact us within 7 days of receiving your order with your order number and reason for return. Our team will provide return instructions.
4. Refund Process
Once we receive and inspect the returned item, approved refunds will be processed within 5–10 business days and credited to your original payment method.
5. Damaged or Defective Items
If you receive a damaged or defective product, contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no additional cost.
6. Return Shipping
Return shipping costs are the customer's responsibility, except where the item received was incorrect or defective, in which case Jewellery Palace will arrange and bear the return shipping cost.
7. Contact Us
For any return or refund queries, please reach out to our support team. We are committed to resolving your concerns as quickly as possible.
Last updated: August 2026